FAQs
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Contact UsAll Mudd Concrete products are designed and made within our countryside studio and workshop in Ontario, Canada.
Mudd products are handmade by trained artisans with locally sourced, natural materials to produce a high-performance concrete with fibre reinforcement for structural integrity.
All Mudd sinks are sealed with a durable, high-performance, water-based sealer which will fully cure and bond to the concrete material within 2-3 weeks of the sealed date. The sealer is a breathable, protective matte coating applied to the naturally porous material in a 6-layer process. The initial sheen and finish of a freshly sealed sink will become more matte as the sealer cures.
Your Mudd Concrete sink is a natural, porous, resilient and durable material. The material acts similarly to other natural stones and may darken while in contact with water and other substances. During an initial wearing-in period, the surface may develop a patina, but through regular use and maintenance, the variations exhibited on your sink will lessen over time.
Concrete is a very durable material, however, our handmade sinks remain delicate and care should be taken to avoid chipping, scratching and staining by following our Care & Maintenance instructions.
Once delivered, your sink will have recently gone through our 6-layer sealing process. This sealer takes 2-3 weeks to completely cure and harden. We recommend limiting your use during this period. The sealed date will be clearly listed on the documentation accompanying your sink shipment.
Our concrete samples are for representation purposes only, to provide an idea of colour and material characteristics ahead of ordering. While samples are partially sealed, final products are fully sealed to achieve a durable and protective matte finish.
Our samples are individually cast and are as unique as the final products. Slight variations in colour, appearance and texture can occur between samples and final products.
Your concrete sink can be cleaned using diluted pH neutral/ mild soapy water and a microfibre cloth, wiped down and left to dry. It is important to clean up oily or acidic substances left on the sink as soon as possible to avoid surface stains and discolouration.
DO NOT use abrasives, cleaning/ bathroom chemicals and avoid scratching the surface, leaving oil based or acidic products on the sink, and leaving your sink full with water for extended periods of time.
Pinholes, surface holes or what are known as bug holes may be present or can appear on the surface of your sink over time. Pinholes on or just below the surface of your sink are voids that result from the migration of entrapped water or air as part of the casting & curing process. This does not affect the performance or structural integrity of the concrete.
Wear and tear such as scratches and discolouration are part of the natural aging process. Corner or edge chips may be able to be repaired. Please reach out to the mudd team for advice on how your sink may be repaired.
The sealer applied to all Mudd sinks is designed to last for many years. If at any point you notice that your sink is no longer repelling as normal, you may want to consider resealing. Depending on individual usage, our sinks can last upwards of 10+ years before requiring a reseal.
We do not sell any drains, faucets, p-traps or other applicable plumbing fixtures. These items will need to be purchased/sourced separately according to our recommendations below.
Drains without overflow and up to a 3″ outer diameter are suitable. The opening in all of our basins is 44mm (1-3/4″ diameter) which is compatible with standard 1-1/4″ – 1-1/2″ thread sizes. In settings where overflow is required, grid drains may be a compatible alternative.
We offer a one (1) year structural warranty that covers the functional integrity of the concrete sink or piece, solely due to a fabrication defect. For more details please see our Product Warranty page.
To place an order, please follow the online shopping process. Select the items you wish to order, which will be placed in the shopping cart. Follow the checkout process and fill in the required details before clicking “Place Order” (or “Request Quote” for international orders). Alternatively, we can accept orders over the phone by calling our customer care team at +1 226-400-4101
Please reach out the the mudd team at +1 226-400-4101 or email [email protected] to inquire about available discounts for trades and volume orders.
For all orders to USA: Cost of goods + Flat Rate shipping will be displayed in USD once you’ve entered a US shipping address at checkout.
For all other international orders: Cost of goods will be displayed in CAD at checkout. You will automatically be prompted to ‘Request A Quote’ for shipping costs, which our team will calculate based on your shipping address and cart weight.
All applicable import duties and taxes of the shipping destination are at the responsibility of the purchaser to be paid upon receipt, typically via the carrier (FedEx, UPS, DHL), known as Delivery Duty Unpaid (DDU) shipping.
Our regular lead time for manufacture is 3-4 weeks on all orders on the Capsule and Affix collection and 4-5 weeks for the Bōl collection. Large volume orders may take longer. Ready to Ship items will ship within 1-3 business days.
After receiving your order confirmation email and the applicable lead time has passed, please expect to receive a shipping notification with tracking once your order has been prepared for shipment. In the case of longer production time or a delay, a member of our team will reach out to you with further information about your order.
For Canadian destinations, we offer ground shipping free of charge, which can range from 2-7 business days for delivery.
For continental US destinations, we offer ground shipping at a flat rate, which can range from 2-10 business days for delivery. We offer a DDU – Delivered Duty Unpaid service, which means all applicable import duties and taxes of the State destination are the responsibility of the purchaser to be paid upon receipt.
For international destinations, available shipping options and lead times will be provided after a ‘Request A Quote’ has been submitted. We offer a DDU – Delivered Duty Unpaid service, which means all applicable import duties and taxes of the shipping destination are the responsibility of the purchaser to be paid upon receipt (note: this amount cannot be confirmed by us prior to purchasing).
Each sink is carefully protected and wrapped, packaged into a shipping box, and shipped ground within Canada & USA, or via applicable international carrier & shipping service as quoted. For larger orders or shipments, we advise contacting our mudd team directly to arrange a suitable shipping method such as via pallet or crate.
Yes, a signature is required for any delivery valued over $200 to ensure safe receipt of the high value goods. Tracking information is provided on all shipments and the recipient or an authorized agent is responsible for ensuring that packages will be accepted upon arrival.
This is not your average sink. Please ensure your installer or plumber reads and carefully follows our Installation Guidelines. All up-to-date installation material is available to reference and download on our website, and a physical copy will accompany each shipment.