Product Warranty

Mudd. Concrete Inc. Warranty

Your concrete sink, basin, accessory or other product is guaranteed to be suitable for any normal purpose for which it is intended and without defects in workmanship provided it has been installed and maintained according to Mudd. Concrete Inc. instructions.

One-Year Structural Warranty

During the first year after the goods have left our Mudd. Concrete Inc., facility, Mudd. Concrete Inc. as its sole option, shall repair or replace product if it fails to maintain functional integrity for the intended purpose of the product solely due to a fabrication defect. This applies only to Mudd. Concrete goods that have been handled, fabricated, installed and maintained in the manner recommended by Mudd. Concrete Inc.

While our products are designed to last a lifetime, their appearance may change over time due to the natural aging process of concrete, as well as normal wear and tear. Specifically, the following items are NOT covered under warranty:

Issues due to misuse, negligence, accidental damage, or failure to follow given care instructions.
Defects resulting from installation, modification, cleaning, or repair made by any party other than Mudd. Concrete Inc.
Events outside our control regarding a “force majeure event” e.g. any act, event, omission, mishandling, accident or other hazards whether natural or manmade, including shipment.
Improper use including, but not limited to; damage from mishandling of the product, damage from excessive heat or exposure to the elements (weather), physical or chemical exposure and damage from improper care and maintenance.
Damage caused by applying undue pressure or force, or any attempt to alter the product from the way in which it was received
Damage caused by failure of any supporting members (i.e. cabinetry, wall supports).
Slight irregularities in colour or texture of the concrete.
Hairline cracks or what is known as “crazing” as this will not affect the structural integrity of the product.
Chips or other impact damage to the product.
Scratches arising from natural use; a high quality sealer protects the porous surface, but scratches cannot be warranted as concrete is a natural material that will wear and gain character over time.
Naturally occurring pin holes (surface holes) appearing on the surface.
Efflorescence or water damage to sinks or any concrete surfaces due to natural wear and tear.
Sealer and/or protective coating being comprised by using abrasives, chemicals, accidental chipping, dropping, improper installation or contact with incompatible substances.
Goods used in a commercial public use setting; they become void of warranty immediately.

The following characteristics are considered acceptable as usual product features of concrete and do not qualify as defects:

Natural colour tone deviations, shapes, shadows, flows, surface grains, colour tonality, surface hairline cracks and surface texture.
Phenomena, such as inhomogeneity of colour or surface originating from the naturalness of the material.
Natural colour differences within the same concrete piece, between two sinks and/or sample(s) of the same colour, or between sinks and other concrete products manufactured at different times and in different batches.

Mudd. Concrete shall have sole and final right to determine whether a warranty claim is valid. Warranty claims are valid in writing and shall be submitted with the following content:

1. name, address, telephone number of Purchaser, installation address;

2. specification of the products, date and location of receipt of products, copy of invoices; and

3. specification of the defect (photos are necessary).

Mudd. Concrete shall not be liable under this warranty where the concrete product has been used for abnormal purposes, or improperly installed, or has damage resulting from abuse. mudd. concrete shall not be liable for any inconvenience or expense for material or labour related to the removal or replacement or refinishing of the defective piece, or for any loss or damage to any person or property whatsoever resulting from the defective concrete product.

The provisions of this warranty are not transferable and are in addition to and not in modification of or subtractions from any applicable statutory warranties, right or remedies.