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For US shipments, estimated local duties and taxes are paid at checkout and shipped DDP (Delivered Duty Paid). For all other international shipments, local taxes and duties are paid by the recipient to the courier on delivery, known as DDU shipping. 

Shipping & Returns

Product Warranty 

Product Warranty

Mudd. Concrete Inc. Product Warranty

Your concrete sink, basin, accessory or other product is guaranteed to be suitable for any normal purpose for which it is intended and without defects in workmanship provided it has been handled, fabricated, installed, and maintained according to Mudd. Concrete Inc. instructions and the installation requirements below have been met.

One‑Year Structural Warranty (12 Months)

During the one (1) year period from the date of purchase, Mudd. Concrete Inc., at its sole option, shall repair or replace the product if it fails to maintain functional integrity for the intended purpose of the product solely due to a fabrication defect. This warranty applies only to goods that have been handled, fabricated, installed, and maintained in the manner recommended by Mudd. Concrete Inc. and in accordance with the required plumbing installation practices.

Installation Confirmation Requirement

To protect the structural warranty:

  • The product must be installed by a licensed plumber or qualified contractor using recommended plumbing practices and the manufacturer’s installation instructions.
  • A completed Plumbing Installation Checklist (included with the owners kit) must be retained with the original purchase documentation.
  • A completed checklist may be requested as part of any warranty claim.
  • Incomplete or missing checklist voids the structural warranty.

Exclusions – Warranty Does Not Cover 

The following items are not covered under warranty:

  • Issues due to misuse, negligence, accidental damage, or failure to follow care instructions.
  • Defects resulting from improper installation, modification, or repairs not in accordance with Mudd. Concrete Inc. installation instructions.
  • Damage caused by overtightening drain hardware or fixtures, including lateral stress applied during installation or use.
  • Thermal shock damage resulting from sudden or extreme temperature changes that impose stress on the basin.
  • Impact from dropped objects or excessive force applied during installation or normal use.
  • Events outside our control (force majeure), including mishandling, accident, or other hazards whether natural or manmade, including damage in shipment.
  • Naturally occurring surface characteristics, including colour variation, patina, pinholes, and minor hairline surface cracks that do not compromise structural integrity.
  • Chips, scratches, surface impact, or wear arising from normal use.
  • Sealer or protective coatings compromised by using abrasives, chemicals, accidental chipping, improper cleaning methods, or contact with incompatible substances.

Natural Material Characteristics

The following are considered acceptable product features of concrete and do not qualify as defects:

  • Natural colour tone deviations, shapes, shadows, surface grains, colour tonality, surface hairline cracks, and surface texture.
  • Phenomena such as inhomogeneous colour or surface originating from the naturalness of the material.
  • Natural colour differences within the same piece, between two sinks, and/or between samples and finished products made at different times.

Warranty Claims

Mudd. Concrete shall have sole and final right to determine whether a warranty claim is valid. Warranty claims must be submitted in writing and include:

  1. Name, address, telephone number of purchaser, and installation address;
  2. Product specifications, date and location of receipt of products, copy of invoices;
  3. Specification of the issue with supporting photos;
  4. Completed Plumbing Installation Checklist.

Mudd. Concrete Inc. is not liable for inconvenience, material or labour costs related to removal or replacement of the defective piece, or for any loss or damage to any person or property resulting from the defective product.

Statutory Rights

The provisions of this warranty are not transferable and are in addition to, and do not modify, applicable statutory warranties or rights.

Last modified on 15 March 2026